The Five Stages of Operations Grief
I think I’ve spotted a trend. I’ve been developing software for over 10 years now, and I have observed a humorous pattern (well humorous sometimes) when it comes to telling your operations guy something is broken in production.
My current ops lead Philip is a perfect example of this behavior. Tell him something is busted in prod, and he delivers a series of predictable responses. So without further delay, I give you the Five Stages of Operations Grief:
Me: “Philip, user’s arent getting any email from our website.”
- Denial: ”Wasn’t me.”
- Anger: “You want me to wake up NOW and fix it?”
- Bargaining: “Can it wait till I wake up?”
- Depression: “I can’t believe I have to wake up and fix it.”
- Acceptance: “Sigh…. Try it now.”
About
Thanks for visiting! My name is Keith Forsythe and this is my blog about product development, product marketing, mobile devices and general business practices at an Internet Startup.
I am currently co-founder and Director of Product Development at RideCharge, Inc (Taxi Magic), a startup mobile and web taxi booking service. Prior to RideCharge, I was an IT project manager as CVS/Caremark, and a software engineer at Baxter Healthcare. I have a MS in E-Commerce Technolgy from DePaul University and a BS in Chemistry from the University of Illinois at Champaign Urbana.
